Privacy policy

Last updated March 17, 2025

This Privacy Notice for Cherry Inbox ("we," "us," or "our"), describes how and why we might access, collect, store, use, and/or share ("process") your personal information when you use our services ("Services"), including when you:

·        Visit our website at cherryinbox.com, or any website of ours that links to this Privacy Notice

·        Use Digital Templates including email templates business templates and project management tool templates

·        Engage with us in other related ways, including any sales, marketing, or events

Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at info@cherryinbox.com.

Changes to This Privacy Policy

We may occasionally update our Privacy Policy to reflect changes in our practices, business needs, or legal requirements. When we make significant updates, we will notify you by posting the updated policy prominently on our website or by directly sending you an email. We encourage you to periodically review this policy to stay informed on how we handle your personal information.

How We Collect and Use Personal Information

We collect your personal information primarily to provide, maintain, and improve our services, communicate effectively with you, process your transactions, and enhance your customer experience. Your personal information allows us to fulfill your orders, offer tailored content, provide customer support, ensure security, and comply with legal obligations.

What Personal Information We Collect

We may collect and process the following types of personal information:

Information We Collect Directly from You

Basic Contact Details

We collect personal details you provide directly to us, such as your name, email address, phone number, billing address, and shipping address. This information allows us to communicate clearly and efficiently regarding your account, orders, or inquiries.

Order Information

When you place an order, we gather necessary details to process your purchase, including product selections, quantities, pricing, payment method details, transaction history, and delivery preferences.

Account Information

If you create an account with Cherry Inbox, we collect your username, password, preferences, and other details associated with managing and securing your account. This information helps us personalize your experience.

Shopping Information

We track your purchasing habits and preferences to provide personalized recommendations, improve product offerings, and create targeted marketing campaigns suited to your interests.

Customer Support Information

Information gathered through customer support interactions, such as email communications, inquiries, complaints, or feedback, is used to effectively address your concerns and enhance our services.

Information We Collect Through Cookies

We utilize cookies and similar tracking technologies to collect data automatically, including your IP address, browsing activity, device information, and preferences. Cookies help improve website functionality, enhance user experience, analyze website usage, and deliver targeted advertisements.

Information We Obtain from Third Parties

We may collect additional information about you from third-party sources to enhance and support our services. These third-party sources include:

  • Companies Supporting Our Website: Platforms such as Shopify provide infrastructure, analytics, and other critical services, enabling functionality and user experience improvements.

  • Payment Processors: Trusted payment providers like PayPal collect, handle, and secure payment-related information to facilitate transactions smoothly and securely.

  • Third-Party Partners Using Online Tracking Technologies: Partners we collaborate with might automatically collect information through various tracking methods, such as:

    • Pixels
    • Web beacons
    • Software development kits (SDKs)
    • Third-party libraries
    • Cookies

These technologies help us analyze user behavior, tailor advertising, enhance user experiences, and measure the effectiveness of marketing campaigns.

How We Use Your Personal Information

We use your personal information to provide, enhance, and manage our services and user experience. Specifically, we may use your information to:

  • Process and fulfill orders placed through our site.
  • Manage your user account and maintain its security.
  • Respond to your inquiries and customer support requests.
  • Improve our products, website functionality, and services.
  • Communicate with you about your account or orders.
  • Send you promotional offers and marketing messages.
  • Personalize your shopping experience and recommend relevant products.
  • Detect and prevent fraud or other unauthorized activities.
  • Analyze website usage and user trends to optimize content and marketing.
  • Facilitate communication and interactions within our site or community platforms.
  • Comply with applicable laws and regulations.

Cookies and Tracking Technologies

Like many websites, we utilize cookies and similar tracking technologies to collect information automatically, helping us to improve your user experience and optimize our website performance. For more detailed information about cookies and how we use them, please visit www.shopify.com/legal/cookies.

How We Disclose Personal Information

We may disclose personal information in limited circumstances, including:

  • To third-party service providers who assist us with website hosting, analytics, customer service, and other critical business operations.
  • With payment processors (such as PayPal) to facilitate secure transactions.
  • To comply with legal obligations or requests from law enforcement authorities.
  • During business transfers, mergers, or acquisitions involving Cherry Inbox.
  • To protect the rights, property, or safety of Cherry Inbox, our customers, or others.

User-Generated Content

You may have the option to post or submit content on our platform, such as reviews, comments, or photos. Please be aware that any content you publicly share can be viewed, collected, and used by other users. We are not responsible for the privacy of information you voluntarily share publicly on our website.

Third-Party Websites and Links

Our website may contain links to external websites or platforms operated by third parties. We encourage you to review the privacy policies of these third-party sites carefully. We do not endorse, guarantee, nor assume responsibility for the content, privacy practices, or security of these external websites.

Children's Data

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have unintentionally collected personal data from a minor, we will promptly take appropriate measures to delete it.

Security and Retention of Your Information

We strive to protect your personal information with appropriate security measures. However, no security measures can guarantee absolute security, and we cannot assure complete protection. Information you transmit may not be fully secure during transit, so we advise against sending sensitive or confidential data through unsecured channels. We retain your information only as long as necessary to comply with legal obligations, resolve disputes, or enforce applicable agreements and policies.

Your Rights and Choices

You have specific rights and options concerning your personal information. These rights enable you to maintain control over the data we collect and how it's processed. Depending on your jurisdiction, your rights may include:

  • Access Your Information: Request and receive details about the personal data we store.
  • Correction: Request correction of any inaccuracies in your personal information.
  • Deletion: Request the deletion of personal information we hold about you.
  • Withdraw Consent: Withdraw consent previously given for certain data processing activities.
  • Opt-Out of Marketing Communications: Unsubscribe or opt-out from marketing emails or promotions at any time.
  • Restrict Processing: Request to limit how and why we process your personal information under specific conditions.
  • Data Portability: Request to receive a copy of your personal information in a structured, commonly used digital format.
  • Objection to Processing: Object to certain types of data processing activities based on legitimate interests or targeted advertising.
  • Correction of Profiling: Request clarification or correction if you believe your personal information has been inaccurately profiled or used in decision-making processes.
  • Deletion of Data: Request deletion or anonymization of your personal information, provided no legal obligations require us to retain it.
  • Right to Withdraw Consent for Cookies and Tracking Technologies: You can adjust your cookie preferences through browser settings or opt-out mechanisms.
  • Appeal Decisions: If we decline your request, you may appeal our decision by contacting us directly.

To exercise any of these rights or if you have further questions, please reach out to us at info@cherryinbox.com.

Complaints

If you have concerns or complaints regarding how we handle your personal information, please contact us directly. We will promptly address your concerns and strive to resolve your issue effectively. If you're not satisfied with our response, you may have the right to escalate your complaint to relevant privacy authorities or regulatory bodies in your jurisdiction.

International Users

Cherry Inbox operates primarily from the Philippines. If you access our services from locations outside the Philippines, please be aware that your personal information may be transferred, stored, and processed in countries other than your country of residence, including the United States. Such transfers enable us to provide our services effectively, and your data may be handled by our staff or third-party service providers operating internationally. By using our services, you acknowledge and consent to the transfer, storage, and processing of your personal information in jurisdictions that may have different privacy protections than your country of residence.

Contact Us

For questions, concerns, or requests related to your privacy or personal data, contact us at:

Cherry Inbox
877b Alex St.
Manila, Sampaloc 1008
Philippines
Email: info@cherryinbox.com